POS not showing offline data jobs

In Dynamics 365 the offline story on the MPOS has been significantly improved since AX 2012. Now it’s more or less a click on the register in Dyn365, install the POS and distribute data. A bit simplified approach to life but anyways.

Here’s something I’ve seen a couple of times now. There’s just no jobs and nothing to process …No offline jobs

The event log gives it away a bit:

Failed to get offline sync data in offline database due to Exception. Error Details: Data Source=localhost\SQLEXPRESS;Initial Catalog=RetailOfflineDatabase;Integrated Security=True;Persist Security Info=False;Pooling=True;Encrypt=True;TrustServerCertificate=True

offline error 1

And in the details it’s clear that we’re facing a rights issue here. But in SQL Express with no management tools on the POS machine we don’t have many configuration options and even less when we’re in a setup with a large number of registers.

All you need to do is add the user logged in to Windows to these two groups on the local machine:

User groups

Log off and on again to activate the changes. Start your POS and check the database connection status. Hopefully, you should see a lot of jobs now:

Offline jobs

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RDP access to Dyn365 servers denied

You know that the server is running, but your RDP connection request is denied.

Connection waitingConenction denied

This might be due to the introduction of the IP access check introduced not so long ago and on production environment servers. To get around this you need to add your IP address to the white list for the environment.

To do this click Maintain and Enable access:

Click maintain

Select Enable access:

Enable access

Click + to add a new rule:

Add

Fill in the form with a relevant name and the IP address to white list:

Add form

To get your IP you can ask Google or use one of the many web sites offering that service. For example www.whatsmyip.org:

whatsmyip

As soon as your have created the new rule you’re good to go (and connect):

Rules

RetailTenantUpdateTool.ps1 misses prerequisites

After moving data from one server to another you need to run the RetailTenantUpdateTool powershell script. Doing this might present you with this error:

Please download and install below prerequisites:
Microsoft Online Services Sign-In Assistant for IT Professionals, download link: http://go.microsfot.com/fwlink/?LinkID=286152
Azure Active Directory Module for Windows PowerShell (64-bit version), download link: http://go.microsoft.com/fwlink/p/?linkid=236297

PowerShell error

One of them actually links to a proper download but the other one forwards you to a site telling you that what you’re looking for has retired …

To get moving install this module before executing the script:

Install-Module -Name MSonline

Install MSOnline

After completing this install you can run the script without any issues.

Login prompt

 

Updates tiles in LCS not updated

When looking at the hosted environments in LCS sometimes the tiles showing updates doesn’t seem to update probably. The symptoms could be that the numbers indicate that you’re missing some updates after updating it all or that the Last run date isn’t updating.

Tiles update outdated.PNG

The status is updated through a scheduled task on the server.

Task scheduler.PNG

It runs a powershell script in C:\LCSDiagnostics\ called CollectData.ps1

Script.PNG

You can run it manually (through an elevated powershell) and that should hopefully update the figures.

It would have been nice to be able to see the run history on the task in the scheduler but for some reason that has been disabled:

History disabled.PNG

That is easily fixed. Open the Task scheduler as Administrator and that gives you the option in the right most part of the form:

Enable task history.PNG

 

Changing Configuration keys in Dynamics 365 – Maintenance mode

Going into License configuration to enable or disable a configuration key you’ll probably see the warning:

This form is read-only unless the system is in the maintenance mode. Maintenance mode can be enabled in this environment by running maintenance job from LCS, or using Deployment.Setup tool locally

Not in maintenance mode.PNG

Here’s how to work around that in all but production environments:

  • Tell the other users working on that environment, since you’ll be restarting the IIS during the process.
  • Log on to the server running the AOS service and start up a command prompt in Administrator mode
  • Run the following statement where you change K to the correct drive for your AOS service:

K:\AosService\PackagesLocalDirectory\Bin\Microsoft.Dynamics.AX.Deployment.Setup.exe –metadatadir K:\AosService\PackagesLocalDirectory –bindir K:\AosService\PackagesLocalDirectory\Bin –sqlserver . –sqldatabase axdb –sqluser <SQL admin user id> –sqlpwd <SQL users password> –setupmode maintenancemode –isinmaintenancemode true

  • Restart the IIS with the iisreset command

This leaves the environment in maintenance mode. This doesn’t mean non-functional; but you probably would like to leave the maintenance mode as soon as possible.

When you are done you run this script from a command prompt in Administration mode (again replace K with the appropriate drive letter):

K:\AosService\PackagesLocalDirectory\Bin\Microsoft.Dynamics.AX.Deployment.Setup.exe –metadatadir K:\AosService\PackagesLocalDirectory –bindir K:\AosService\PackagesLocalDirectory\Bin –sqlserver . –sqldatabase axdb –sqluser <SQL admin user id> –sqlpwd <SQL users password> –setupmode maintenancemode –isinmaintenancemode false

Restart you IIS once more and you’re back on track.

Table browser in Dynamics 365

Normally when I need the table browser in Dynamics 365 I use a Chrome extension called “Table Browser Caller for D365FO“. Often you end up working in Incognito mode when having to access environments with a different AAD account. That requires you to make it available in Incognito mode:

Extensions

BUT … what the extension does isn’t magic. What it does however is offering a very easy approach to building an URL that I never can remember. And when working in a browser without that extension you can write the URL change yourselve. So I figured that if I wrote it here I might remember it better or at least help somebody else remember it.

Add this to the URL to get the table browser: &mi=SysTableBrowser&TableName=. This will give you something like this:

Table_browser

Notice, that the table browser is being changed in a couple of areas compared to AX 2012. This means that changing data through the table browser is not allowed in production environments for example. Nice in regards to data consistency, but missed when having to dirty-fix data. 🙂

Why my product images doesn’t show up on my eCommerce site

So here’s the scenario. We’ve got the POS running and the eCommerce site too; but somethings wrong with the product images. They’re not showing up on the eCommerce site. No matter how many times we restart the IIS and change the images on the media server. The thing is that the eCommerce site doesn’t pull the images from the media server. At least not for the products, that is.

So looking at these sunglasses we get the image of the sunglasses as expected:1 POS product image.png

Looking at the media server path here’s the image:

2 Image file on media server.png

Now we add a new image to the media server like this:

3 New image on media server.png

It’s ok to go “aaaawwww”…

Looking at the POS it picks up the change pretty fast and shows us two images:

4 New image on POS.png

If we go the the eCom site not much happens:

5 Image not shown on eCom.png

You can restart the IIS all that you want, it won’t change.

Here’s the explanation:

6_Folder_difference.png

The eCom site looks for the files in another folder than the POS. This opens up for having different levels of image resolution and so on, but that is another story.

So if we copy the image files to the Retail Storefront folder we might be out of the woods … but not quite.We still only see the old image on the site, thanks to caching.

Clear your browsers image cache and bingo: another moment of aaaawwwwww:

8 New image shown on eCom.png

This all might be documented somewhere … I just didn’t find it.