Why my product images doesn’t show up on my eCommerce site

So here’s the scenario. We’ve got the POS running and the eCommerce site too; but somethings wrong with the product images. They’re not showing up on the eCommerce site. No matter how many times we restart the IIS and change the images on the media server. The thing is that the eCommerce site doesn’t pull the images from the media server. At least not for the products, that is.

So looking at these sunglasses we get the image of the sunglasses as expected:1 POS product image.png

Looking at the media server path here’s the image:

2 Image file on media server.png

Now we add a new image to the media server like this:

3 New image on media server.png

It’s ok to go “aaaawwww”…

Looking at the POS it picks up the change pretty fast and shows us two images:

4 New image on POS.png

If we go the the eCom site not much happens:

5 Image not shown on eCom.png

You can restart the IIS all that you want, it won’t change.

Here’s the explanation:

6_Folder_difference.png

The eCom site looks for the files in another folder than the POS. This opens up for having different levels of image resolution and so on, but that is another story.

So if we copy the image files to the Retail Storefront folder we might be out of the woods … but not quite.We still only see the old image on the site, thanks to caching.

Clear your browsers image cache and bingo: another moment of aaaawwwwww:

8 New image shown on eCom.png

This all might be documented somewhere … I just didn’t find it.

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Error when pushing catalog data to the retail server

While implementing at a retail customer we were stuck for a while with an occasional error in the data distribution of job 1150 (Catalog). Going through the looong error message it indicated that it couldn’t truncate a text field on the RetailPubCatalog table.

I’ve added the error message in the bottom of this post as reference.

When looking at the table definitions on the SQL server we quickly discovered that on the D365O table the ModifiedBy field on the RetailPubCatalog was a 20 characters field and on the Retail server side it was only 8 characters long.

Going through the content of the data package we saw why it wasn’t failing every time. Only some of the catalogs where modified by a user with more than 8 characters meaning that when only a given user was the last to modify the job failed.

The fix is simple. Run this on the retail server database to expand the field:

alter table [ax].RETAILPUBCATALOG alter column MODIFIEDBY nvarchar(20) not null

You can’t change the field size through the designer, so you need to script your way out of this.

Hopefully, this error will be fixed in a future update. Going through the database it didn’t have the ModifiedBy field on any other table than this.

 

Error message:

System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. —> Microsoft.Dynamics.Retail.CommerceDataExchange.ProcessDataPackageException: Error occurred when running SqlTargetRequestHandler. —> Microsoft.Dynamics.Retail.CommerceDataExchange.SqlMergeRequestRunException: Failed to merge data into table [AX].[RETAILPUBCATALOG]. Query: MERGE [AX].[RETAILPUBCATALOG] AS dstUSING (SELECT [CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO] FROM [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]) AS srcON (dst.[RECID]=src.[RECID])WHEN MATCHED THEN  UPDATE SET [CREATEDDATETIME]=src.[CREATEDDATETIME],[ENABLESNAPSHOT]=src.[ENABLESNAPSHOT],[MODIFIEDBY]=src.[MODIFIEDBY],[MODIFIEDDATETIME]=src.[MODIFIEDDATETIME],[ORIGIN]=src.[ORIGIN],[OWNER]=src.[OWNER],[PUBLISHEDDATETIME]=src.[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM]=src.[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO]=src.[PUBLISHEDVALIDTO],[STATE]=src.[STATE],[VALIDFROM]=src.[VALIDFROM],[VALIDFROMDATETIME]=src.[VALIDFROMDATETIME],[VALIDTO]=src.[VALIDTO]WHEN NOT MATCHED THEN  INSERT ([CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO])  VALUES (src.[CREATEDDATETIME],src.[ENABLESNAPSHOT],src.[MODIFIEDBY],src.[MODIFIEDDATETIME],src.[ORIGIN],src.[OWNER],src.[PUBLISHEDDATETIME],src.[PUBLISHEDVALIDFROM],src.[PUBLISHEDVALIDTO],src.[RECID],src.[STATE],src.[VALIDFROM],src.[VALIDFROMDATETIME],src.[VALIDTO]);DROP TABLE [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]; —> Microsoft.Dynamics.Retail.CommerceDataExchange.SqlWriteRequestRunException: Failed to run SqlWriteRequestRunner for table [AX].[RETAILPUBCATALOG]. Query: MERGE [AX].[RETAILPUBCATALOG] AS dstUSING (SELECT [CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO] FROM [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]) AS srcON (dst.[RECID]=src.[RECID])WHEN MATCHED THEN  UPDATE SET [CREATEDDATETIME]=src.[CREATEDDATETIME],[ENABLESNAPSHOT]=src.[ENABLESNAPSHOT],[MODIFIEDBY]=src.[MODIFIEDBY],[MODIFIEDDATETIME]=src.[MODIFIEDDATETIME],[ORIGIN]=src.[ORIGIN],[OWNER]=src.[OWNER],[PUBLISHEDDATETIME]=src.[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM]=src.[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO]=src.[PUBLISHEDVALIDTO],[STATE]=src.[STATE],[VALIDFROM]=src.[VALIDFROM],[VALIDFROMDATETIME]=src.[VALIDFROMDATETIME],[VALIDTO]=src.[VALIDTO]WHEN NOT MATCHED THEN  INSERT ([CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO])  VALUES (src.[CREATEDDATETIME],src.[ENABLESNAPSHOT],src.[MODIFIEDBY],src.[MODIFIEDDATETIME],src.[ORIGIN],src.[OWNER],src.[PUBLISHEDDATETIME],src.[PUBLISHEDVALIDFROM],src.[PUBLISHEDVALIDTO],src.[RECID],src.[STATE],src.[VALIDFROM],src.[VALIDFROMDATETIME],src.[VALIDTO]);DROP TABLE [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]; —> Microsoft.Dynamics.Retail.CommerceDataExchange.PerformWriteOperationException: Error when writing data to table [AX].[RETAILPUBCATALOG]. Query: MERGE [AX].[RETAILPUBCATALOG] AS dstUSING (SELECT [CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO] FROM [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]) AS srcON (dst.[RECID]=src.[RECID])WHEN MATCHED THEN  UPDATE SET [CREATEDDATETIME]=src.[CREATEDDATETIME],[ENABLESNAPSHOT]=src.[ENABLESNAPSHOT],[MODIFIEDBY]=src.[MODIFIEDBY],[MODIFIEDDATETIME]=src.[MODIFIEDDATETIME],[ORIGIN]=src.[ORIGIN],[OWNER]=src.[OWNER],[PUBLISHEDDATETIME]=src.[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM]=src.[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO]=src.[PUBLISHEDVALIDTO],[STATE]=src.[STATE],[VALIDFROM]=src.[VALIDFROM],[VALIDFROMDATETIME]=src.[VALIDFROMDATETIME],[VALIDTO]=src.[VALIDTO]WHEN NOT MATCHED THEN  INSERT ([CREATEDDATETIME],[ENABLESNAPSHOT],[MODIFIEDBY],[MODIFIEDDATETIME],[ORIGIN],[OWNER],[PUBLISHEDDATETIME],[PUBLISHEDVALIDFROM],[PUBLISHEDVALIDTO],[RECID],[STATE],[VALIDFROM],[VALIDFROMDATETIME],[VALIDTO])  VALUES (src.[CREATEDDATETIME],src.[ENABLESNAPSHOT],src.[MODIFIEDBY],src.[MODIFIEDDATETIME],src.[ORIGIN],src.[OWNER],src.[PUBLISHEDDATETIME],src.[PUBLISHEDVALIDFROM],src.[PUBLISHEDVALIDTO],src.[RECID],src.[STATE],src.[VALIDFROM],src.[VALIDFROMDATETIME],src.[VALIDTO]);DROP TABLE [#AX_RETAILPUBCATALOG_ea4a00d0-7897-4567-9e8f-ae569c284074]; —> System.Data.SqlClient.SqlException: Violation of UNIQUE KEY constraint ‘I_-1981983829_-162312163’. Cannot insert duplicate key in object ‘ax.RETAILPUBCATALOG’. The duplicate key value is (5637145329).The statement has been terminated.   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)   at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite)   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry)   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlWriteRequestRunner.PerformWriteOperation(SqlConnection connection)   — End of inner exception stack trace —   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlWriteRequestRunner.PerformWriteOperation(SqlConnection connection)   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlWriteRequestRunner.Run(SqlConnection connection)   — End of inner exception stack trace —   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlWriteRequestRunner.Run(SqlConnection connection)   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlMergeRequestRunner.Run(SqlConnection connection)   — End of inner exception stack trace —   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlMergeRequestRunner.Run(SqlConnection connection)   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.ProcessWriteRequest(SqlConnection connection)   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.ProcessDataPackage(DataPackage dataPackage)   — End of inner exception stack trace —   at Microsoft.Dynamics.Retail.CommerceDataExchange.SqlTargetRequestHandler.ProcessDataPackage(DataPackage dataPackage)   at Dynamics.AX.Application.RetailCdxChannelDbDirectAccess.runDownload() in xppSource://Source/Foundation\AxClass_RetailCdxChannelDbDirectAccess.xpp:line 215   — End of inner exception stack trace —

Database error during POS activation

For some reason – still to be discovered – I once in a while get a number sequence error while activating a POS.

getting last number sequence failed

It’s not super informative but going through the event log we find this:

An exception of type: 'Microsoft.Dynamics.Commerce.Runtime.StorageException' occurred while executing Microsoft.Dynamics.Commerce.Runtime.Messages.StartSessionRequest request by Microsoft.Dynamics.Commerce.Runtime.Workflow.Security.StartSessionRequestHandler. Error resource id: 'Microsoft_Dynamics_Commerce_Runtime_CriticalStorageError', Exception: Microsoft.Dynamics.Commerce.Runtime.StorageException: Failed to read from the database. See inner exception for details

DatabaseErrorCode: 0 ---> Microsoft.Dynamics.Commerce.Runtime.Data.DatabaseException: Violation of PRIMARY KEY constraint 'I_-1558077251_-1679712867'. Cannot insert duplicate key in object 'ax.RETAILTRANSACTIONTABLE'. The duplicate key value is (<removed by me to anonymize the data>).

The statement has been terminated. ---> System.Data.SqlClient.SqlException: Violation of PRIMARY KEY constraint 'I_-1558077251_-1679712867'. Cannot insert duplicate key in object 'ax.RETAILTRANSACTIONTABLE'. The duplicate key value is (<removed by me to anonymize the data>).

The statement has been terminated.

   at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

   at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady)

   at System.Data.SqlClient.SqlDataReader.TryConsumeMetaData()

   at System.Data.SqlClient.SqlDataReader.get_MetaData()

   at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)

   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, SqlDataReader ds, Boolean describeParameterEncryptionRequest)

   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean asyncWrite)

   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method)

   at System.Data.SqlClient.SqlCommand.ExecuteReader(CommandBehavior behavior, String method)

   at System.Data.SqlClient.SqlCommand.ExecuteReader()

   at Microsoft.Dynamics.Commerce.Runtime.DataAccess.SqlServer.SqlServerDatabaseProvider.ExecuteStoredProcedure(IDatabaseConnection connection, String procedureName, IEnumerable`1 parameters, IDictionary`2 outputParameters, Action`1 resultCallback, Nullable`1& storeProcedureResultValue)

   --- End of inner exception stack trace ---

   at Microsoft.Dynamics.Commerce.Runtime.DataAccess.SqlServer.SqlTypeHelper.HandleException(SqlException sqlException)

   at Microsoft.Dynamics.Commerce.Runtime.DataAccess.SqlServer.SqlServerDatabaseProvider.ExecuteStoredProcedure(IDatabaseConnection connection, String procedureName, IEnumerable`1 parameters, IDictionary`2 outputParameters, Action`1 resultCallback, Nullable`1& storeProcedureResultValue)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.SqlServerDatabaseContext.<>c__DisplayClass15_0.<ExecuteStoredProcedure>b__0()

   at Microsoft.Dynamics.Commerce.Runtime.Framework.RetryPolicy.<>c__DisplayClass13_0.<ExecuteAction>b__0()

   at Microsoft.Dynamics.Commerce.Runtime.Framework.RetryPolicy.ExecuteAction[TResult](Func`1 func, Action`3 onTransientError)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.SqlServerDatabaseContext.ExecuteStoredProcedure(String procedureName, ParameterSet parameters, ParameterSet outputParameters, Action`1 resultCallback, Int32& returnValue)

   --- End of inner exception stack trace ---

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.SqlServerDatabaseContext.ExecuteStoredProcedure(String procedureName, ParameterSet parameters, ParameterSet outputParameters, Action`1 resultCallback, Int32& returnValue)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.SqlServerDatabaseContext.ExecuteStoredProcedureScalar(String procedureName, ParameterSet parameters, ParameterSet outputParameters)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.TransactionLogSqlServerDataService.Save(RequestContext context, Int64 channelId, DataTable dataTable)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.TransactionLogSqlServerDataService.Save(SaveTransactionLogDataRequest request)

   at Microsoft.Dynamics.Commerce.Runtime.DataServices.SqlServer.TransactionLogSqlServerDataService.Execute(Request request)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context, IRequestHandler handler, Boolean skipRequestTriggers)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context, IRequestHandler handler)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context)

   at Microsoft.Dynamics.Commerce.Runtime.Services.TransactionLogService.SaveTransactionLog(SaveTransactionLogServiceRequest request)

   at Microsoft.Dynamics.Commerce.Runtime.Services.TransactionLogService.Execute(Request request)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context, IRequestHandler handler, Boolean skipRequestTriggers)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context, IRequestHandler handler)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context)

   at Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.LogTransaction(RequestContext context, TransactionType transactionType, String transactionId)

   at Microsoft.Dynamics.Commerce.Runtime.Workflow.Security.StartSessionRequestHandler.Process(StartSessionRequest request)

   at Microsoft.Dynamics.Commerce.Runtime.SingleRequestHandler`2.Execute(Request request)

   at Microsoft.Dynamics.Commerce.Runtime.CommerceRuntime.Execute[TResponse](Request request, RequestContext context, IRequestHandler handler, Boolean skipRequestTriggers).

 

So the problem/symptom is centred around RetailTransactionTable. I haven’t found the actual source of the problem and what I’m suggesting as quick’n’dirty fix is not to be used in a live environment or anywhere else but sandboxes where it won’t affect anything close to live data.

I create a new query on the SQL server running the retail server database and use the following TSQL to rename a transaction id:

update [AxDB].[ax].[RETAILTRANSACTIONTABLE]
set TRANSACTIONID = '<transactionid_found_in_event_log + something else like a B>'
 where TRANSACTIONID = '<transactionid_found_in_event_log>'

After that the retry button brings you back on track and the activation can continue:

Activation success

As said, it ain’t pretty and I do not suggest this as a solution to be used anywhere. But it will get you passed that error. There’s probably a better solution and maybe a root source, but until then …

Oh, and I do not take any responsibility of bad things coming out of this … 😉

Retail designer – Creating a database role with database access

Using the designer in AX 2012 for designing POS-buttons, receipts and whatever usually works for us eggheads with admin rights to the servers. But when it comes to the real users they might end up with an error like this:

ErrorMessage

What you need to do is to grant the users that need to work with the designer some additional rights directly to the Dynamics AX database. Scary stuff and something we’d rather not do; but in this case there’s no way around it. The good news is that it is only a few tables.

Here’s what to do:

Log on to the Microsoft SQL Server Management Studio, right click on the Dynamics AX database and select New Query.

NewQuery

Paste in this script and execute it. It will create a database role with the appropriate rights to the tables

  • RETAILBUTTONGRID
  • RETAILBUTTONGRIDBUTTONS
  • RETAILFORMLAYOUT
  • RETAILIMAGES
  • RETAILTERMINALCUSTOMFIELD
  • RETAILTILLLAYOUT
  • RETAILOPERATIONS

and select rights on these:

  • RETAILSALESTAXOVERRIDE
  • RETAILSTORETENDERTYPETABLE
  • RETAILSALESTAXOVERRIDEGROUPMEMBER
  • INVENTITEMBARCODE
  • INVENTTABLE
  • RETAILCHANNELTABLE
  • ECORESPRODUCTTRANSLATION

Notice, that the names of these tables may vary from AX version to AX version, but you’ll probably be able to locate the right tables.

The script:

CREATE ROLE [AX_POS_Designer]
GO

GRANT DELETE ON [dbo].[RETAILBUTTONGRID] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILBUTTONGRID] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILBUTTONGRID] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILBUTTONGRID] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILBUTTONGRIDBUTTONS] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILBUTTONGRIDBUTTONS] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILBUTTONGRIDBUTTONS] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILBUTTONGRIDBUTTONS] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILFORMLAYOUT] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILFORMLAYOUT] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILFORMLAYOUT] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILFORMLAYOUT] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILTILLLAYOUT] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILTILLLAYOUT] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILTILLLAYOUT] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILTILLLAYOUT] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILIMAGES] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILIMAGES] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILIMAGES] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILIMAGES] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILTERMINALCUSTOMFIELD] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILTERMINALCUSTOMFIELD] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILTERMINALCUSTOMFIELD] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILTERMINALCUSTOMFIELD] TO [AX_POS_Designer]
GRANT DELETE ON [dbo].[RETAILOPERATIONS] TO [AX_POS_Designer]
GRANT INSERT ON [dbo].[RETAILOPERATIONS] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILOPERATIONS] TO [AX_POS_Designer]
GRANT UPDATE ON [dbo].[RETAILOPERATIONS] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILSALESTAXOVERRIDE] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILSTORETENDERTYPETABLE] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILSALESTAXOVERRIDEGROUPMEMBER] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[INVENTITEMBARCODE] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[INVENTTABLE] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[RETAILCHANNELTABLE] TO [AX_POS_Designer]
GRANT SELECT ON [dbo].[ECORESPRODUCTTRANSLATION] TO [AX_POS_Designer]
GO

Now you’ve got the role. Next step is to create the required logins, map them to a database and the newly created role.

UserMapping

Log in to AX and check that the designer starts up successfully.

Lifecycle Services and Azure Resource Manager – First bump on the road…

We have been using Lifecycle Services (LCS) for hosting environments for both AX 2012 and AX7 (sorry, New Dynamics AX) so it was somewhat a trivial task deploying new servers. Until we met Azure Resource Manager, that is. Adding servers to an old project ended up giving us this error message:

Lifecycle Services can’t connect to the Azure subscription using Azure Resource Manager. Click the Microsoft Azure Settings button and edit the selected Connector to provide the required permissions to ERP applications in your Azure subscription.

Error_message

The fix is fairly simple. Go to the Azure connector in your project. You’ll find it in the Project settings. Select it and click Edit. What you need to do is to flip this one to Yes:

Project_Flip_This

It will then lead you through a couple of steps regarding your management certificate and how you need to download it and upload it to the Azure Portal. No need to worry about that because you already did that when you created the connector so just click Next.

You could then end up with another obstacle in the form of missing rights on the Azure tier:

Project_Need_To_Add_Role

Go to Azure Portal and go to your subscription. Click this button to do add access:

Azure_Add_Access_Add

The following is pretty straight forward. Select a role and select the user:

Azure_Add_Access

Azure_Add_Access_Select_User

Azure_Add_Access_User_Done

Going back into LCS and click Next might present you with the same error like above with the Dynamics Deployment Service needs access but hang in there. It seems like there’s a bit of delay, so just give it another go after a minute or two.

As soon as your connector has been updated you’re good to go and can deploy the server.

Debugging Commerce Runtime in the New Dynamics AX (AX7)

 

The New Dynamics AX has certainly shown us new ways of working and for the developer the learning curve has been pretty steep.

With everything being Visual Studio for the developers new work routines are implemented and that goes for debugging as well.

Now, the Visual Studio debugger is great. So we are not losing any ground. We do however have to think a bit different in order to nail those tricky troubleshooting situations. In this post I will show how to debug the Commerce Runtime part of the Retail Server.

 

Step 1 – Getting the IIS ready

Navigate to the Retail Server folder. One way to get there is to open the IIS Manager. Locate and select the RetailServer in the Sites list to the left and select Explore. In the web.config file change

<compilation debug="false" targetFramework="4.5" />

to

<compilation debug="true" targetFramework="4.5" />

When you save the file you cannot save it to its original position. Save it to your desktop or somewhere else neutral and then copy it to the original folder.

Restart the IIS

 

Step 2 – Set the breakpoint

Now start up Visual Studio and open the solution CommerceRuntime in the RetailSDK folder \RetailSDK\Code\CommerceRuntime.

In the solution explorer locate the Discount.cs file in Runtime.PricingEngine project and add a breakpoint. Just to keep it simple I have put it into the constructor:Breakpoint Discount constructor

 

Step 3 – Start the Modern POS

Now it is time to fire up the Modern POS. Just do a login and leave it there for a while.

 

Step 4 – Get the debugger ready

Go back to Visual Studio, go to the Debug menu and select Attach to process.

Change the code type from automatic to Managed (v4.6, v4.5, v4.0)

AX7POSDebugCodeType

Mark Show processes from all users, select the w3wp.exe processes and click Attach.

AX7POSDebugProcess

I know that you probably only need to attach to one of them; but it is much easier just selecting them all.

Take a quick look at your breakpoints to make sure that they are active. If not you might be missing a reference in the commerceruntime file.

Breakpoint active Discount constructor

Step 5 – Back to the POS to get the debugger activated

What we need to do now is to get the POS to require an instance of the Discount object on the retail server. In this example I add a pair of sunglasses to the basket:

Add product to get the Discount object instantiated

That gets us into the debugger and we can do what we need to do in order to see how it works or start troubleshoot.

Debugger activated

I hope this helps you get a bit deeper into the retail server or other services related to the New Dynamics AX.

 

 

 

“Invalid package number range” error in AX Retail CDX

I stumbled across the above error running the P-jobs in an AX 2012 R2 installation the other day. It popped up in a test environment and to be honest we had been a bit rough to the message database; but nothing that should mess things up. The reason behind the error was probably a conflict between the current package number and a previously handled package number.

Starting the troubleshoot we quickly realise that there is no number sequence to pull the package numbers from (the package number is added to the records in the message database to identify the messages).

The quick (and dirty) solution was to manually increase the highest package number in both in- and outgoing to a number a certain amount higher. Make sure to mark the records with an error as finished, restart the service and start the distribution from AX again.

The service will now pull the next package number based on the new highest number + 1. If that does not do the trick try increasing the number even more.

 

Added 26th of April 2016:

Here’s a sql script in case you need to do a complete renumbering of the package numbers:

-- Add column for temporary package number
ALTER TABLE IncomingMessages ADD PackageNo2 INT NULL
GO

-- Fill temp package number. In this case start it of by 2000000
DECLARE @id INT
SET @id = 2000000

UPDATE IncomingMessages
SET @id = PackageNo2 = @id + 1
GO

-- Overwrite the package number on the outgoing packages using the old package number as reference
-- Notice: if you start the new numbering too low you can mix up the package numbers on the outgoing table
UPDATE outgoing
SET outgoing.PackageNo = incoming.PackageNo2
FROM OutgoingMessages AS outgoing
INNER JOIN IncomingMessages incoming ON outgoing.packageNo = incoming.PackageNo
GO

-- Update the package number on the incoming messages
UPDATE IncomingMessages
SET PackageNo = PackageNo2
GO

-- Get rid of the temporary column
ALTER TABLE dbo.IncomingMessages
DROP COLUMN PackageNo2
GO