POS not showing offline data jobs

In Dynamics 365 the offline story on the MPOS has been significantly improved since AX 2012. Now it’s more or less a click on the register in Dyn365, install the POS and distribute data. A bit simplified approach to life but anyways.

Here’s something I’ve seen a couple of times now. There’s just no jobs and nothing to process …No offline jobs

The event log gives it away a bit:

Failed to get offline sync data in offline database due to Exception. Error Details: Data Source=localhost\SQLEXPRESS;Initial Catalog=RetailOfflineDatabase;Integrated Security=True;Persist Security Info=False;Pooling=True;Encrypt=True;TrustServerCertificate=True

offline error 1

And in the details it’s clear that we’re facing a rights issue here. But in SQL Express with no management tools on the POS machine we don’t have many configuration options and even less when we’re in a setup with a large number of registers.

All you need to do is add the user logged in to Windows to these two groups on the local machine:

User groups

Log off and on again to activate the changes. Start your POS and check the database connection status. Hopefully, you should see a lot of jobs now:

Offline jobs

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RetailTenantUpdateTool.ps1 misses prerequisites

After moving data from one server to another you need to run the RetailTenantUpdateTool powershell script. Doing this might present you with this error:

Please download and install below prerequisites:
Microsoft Online Services Sign-In Assistant for IT Professionals, download link: http://go.microsfot.com/fwlink/?LinkID=286152
Azure Active Directory Module for Windows PowerShell (64-bit version), download link: http://go.microsoft.com/fwlink/p/?linkid=236297

PowerShell error

One of them actually links to a proper download but the other one forwards you to a site telling you that what you’re looking for has retired …

To get moving install this module before executing the script:

Install-Module -Name MSonline

Install MSOnline

After completing this install you can run the script without any issues.

Login prompt

 

Data import random error – Method not found

Moving data between different instances of Dynamics 365 should be relatively easy with the Data Management framework. Microsoft offers a long list of entities and default templates nicely grouped into relevant packages.

In 7.2 we did experience some issues with loading the default templates, but that seemed fixed in 7.3.2. The real problems showed up when trying to import the packages in projects created based on the export file.

It seemed like after importing file number one or two the Data Management forms got corrupted with an error stating: “Method not found: ‘Dynamics.AX.Application.FormBuildControl Dynamics.AX.Application.FormBuildControl.parentControl()’.”

Method not found

All other forms checked worked. After a full compile we were back on track, but that really wasn’t a working solution with multiple packages to import.

Debugging the forms didn’t add anything valuable to the troubleshooting. Going back to start and breaking it up into smaller chunks it appeared too random to be data driven as first suspected.

The solution – don’t ask how I ended there – is like this:

After each package I cleared the browser cache and refreshed the tab running my Dynamics 365….

Clear browsing data

And here a little pitch of Google Chrome that allows you to only clear the most recent part of the data:

Clear browsing data - last hour

It adds a bit of overhead to the data import having to do this step between each package; but nothing compared to the alternatives.