Troubleshooting the Commerce Data Exchange

In AX 2012 troubleshooting the Commerce Data Exchange is necessary. It’s somewhat a blackbox but we do have a few tools in the belt and handles to pull.

This post describes a couple of these in AX 2012 R2. The following versions are a bit more informative; but some of the tips are still relevant.


What’s in the queues?

The communication flow is passed through the SQL server and during installation you are asked for a message box database. When looking into this database two of the tables are showing you the flow of messages and a few related (general) pieces of information. I use the following SQL statements as a standard approach to these tables:

SELECT JobID, Status, TryCount, ErrorNo, ServerMsg, FinishedDateTime, PackageNo, ServiceName 
FROM [RetailMsgDB].[dbo].[IncomingMessages]
ORDER BY FinishedDateTime DESC
SELECT JobID, Status, TryCount, ErrorNo, ServerMsg, FinishedDateTime, PackageNo, ServiceName 
FROM [RetailMsgDB].[dbo].[OutgoingMessages]
ORDER BY FinishedDateTime DESC

delete from IncomingMessages
delete from OutgoingMessages

The result of the query looks something like this:


The first result set shows the messages going in to the server and the second result set shows the outbound. As long as the ErrorNo is 0 you are good. If it does show up with an error you need to start digging a bit. The JobID column shows you in which job to look.

Notice that I have to delete statements disabled by comment-tags. These are nice when you would like to reset the contents of the queue-tables. To execute the you need to mark them (without the /* and */) and execute.


Getting info from the log file and packages

The data exchange service offers a couple of tricks regarding its log file and the packages. The level of informations is setup in the Service Settings:


This offers lot of settings for the service but in this post I will only be touching a couple of them.


First, make sure you customize the right service and click Next until you get access to the Working Directory. This is where the files are dumped for processing by the service.


Moving on we can change the settings for the log file.


We have several relevant settings in this part. First of all the directory for the log file and the Log Level. As default it logs the errors only and that is often enough. If you want it to be more chatty you just click in what you want to know from the service. Notice, that the log file does get a bit overwhelming to look at if you click on everything.

Reading the log file can give you a very specific error to work with. With a field mismatch it could look a bit like this:

2016.2.24 9:40:27:412 (17528) [1] CSockConn::Listen: bind failed
2016.2.24 9:40:27:417 (17528) [1] AdminThread: ERROR: Listen failed on port 23. Check the Retail Store Connect setup for server HJHVIN02
2016.2.24 9:44:43:318 (14236) [1] CCommMgr::HandleException: Target request handler failed to process target request header: Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.ProcessTargetRequestHeaderException: ProcessTargetRequestHeader failed to execute all write requests. ---> Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.ProcessWriteRequestException: Write request on table:[dbo].[RETAILPOSITIONPOSPERMISSION] failed to execute. ---> Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.RunException: Run() failed while creating temporary table. ---> Microsoft.Dynamics.Retail.StoreConnect.Request.SQLHandler.CreateTempTableException: Query: SELECT TOP 0 [ALLOWBLINDCLOSE],[ALLOWCHANGENOVOID],[ALLOWCREATEORDER],[ALLOWEDITORDER],[ALLOWFLOATINGTENDERDECLARATION],[ALLOWMULTIPLELOGINS],[ALLOWMULTIPLESHIFTLOGON],[ALLOWOPENDRAWERONLY],[ALLOWPASSWORDCHANGE],[ALLOWPRICEOVERRIDE],[ALLOWRESETPASSWORD],[ALLOWRETRIEVEORDER],[ALLOWSALESTAXCHANGE],[ALLOWTENDERDECLARATION],[ALLOWTRANSACTIONSUSPENSION],[ALLOWTRANSACTIONVOIDING],[ALLOWXREPORTPRINTING],[ALLOWZREPORTPRINTING],[MANAGERPRIVILEGES],[MAXIMUMDISCOUNTPCT],[MAXLINEDISCOUNTAMOUNT],[MAXLINERETURNAMOUNT],[MAXTOTALDISCOUNTAMOUNT],[MAXTOTALDISCOUNTPCT],[MAXTOTALRETURNAMOUNT],[NAME],[POSITION],[POSPERMISSIONGROUP],[RECID],[USEHANDHELD] INTO [#dbo_RETAILPOSITIONPOSPERMISSION_6a5067cd-ba66-41c4-bf8f-da7dc918b25e] FROM [dbo].[RETAILPOSITIONPOSPERMISSION];
 ---> System.Data.SqlClient.SqlException: Invalid column name 'ALLOWPASSWORDCHANGE'.



Another feature is the “Keep Packages Files”. It keeps the files in the working folder for later review. Again, this will leave you with a lot of data in the directory.

With the Keep Package Files set you get a couple of files in the work folder with the .tmp extension. One that ends with an I and one that ends with an R. The I file is the definition of the data model and the R file is the actual data. As is they are close to unreadable. So to get the result we can use the Pack Viewer tool. It is started from the Start menu next to the Service Settings.


Select the file you want to convert. The target folder is automatically filled in. You can change it without any problems. Mark the Open Folder to open the target folder when done and click the Convert button.

The I file gives you one file that looks like this:


Converting the R file you get a multiple files depending on the number of tables in the package:


They are named with the table name for easy access. The SCTargetRequestHeader file is a content and action overview. The data files are easy(-ish) read XML files with the complete data set to be transferred.


Remember to disable the keep package flag when done and restart the service.


This is not the full and complete troubleshooting guide but a quick intro to a couple of entry points when struggling with an AX 2012 R2 Retail.


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